Shipping policy

• 4. Delivery conditions

Delivery is only available to delivery addresses within Switzerland and the Principality of Liechtenstein.

Delivery dates and deadlines are non-binding unless expressly agreed otherwise in writing. Any delivery dates and deadlines specified by VANATICS AG are subject to the correct and timely delivery to VANATICS AG by its suppliers and manufacturers.

Visible discrepancies in quantity must be reported in writing to VANATICS AG and the carrier immediately upon receipt of the goods. Concealed discrepancies in quantity must be reported in writing within 4 days of receipt of the goods. Complaints regarding damage, delay, loss, or inadequate packaging must be reported immediately upon receipt of the shipment.

• 11 Small quantity surcharge

For orders up to CHF 499, VANATICS AG charges a small order surcharge of CHF 15. This surcharge is waived if the customer collects the goods directly from VANATICS AG.