You may wish to return goods ordered from us – whether due to an incorrect order or for other reasons. No problem, we offer the following return rights:

Unrestricted right of return

• The delivery was less than 14 days ago.
• The original packaging is unopened and undamaged.
• The item and its accessories are complete, unused, and show no signs of wear.
• We still offer the product for sale.

Returns and refunds will be issued at the current daily price or, at most, the purchase price. Return shipping costs and risk are your responsibility.

Conditional return policy

• The delivery was less than 14 days ago.
• The original packaging is open, but undamaged.
• The item and its accessories are complete, unused, and show no signs of wear.
• We still offer the product for sale.

Returns and refunds are processed at the current daily price or, at most, the purchase price, less a 10% processing fee (minimum CHF 10), which will be deducted directly from the credit. Return shipping costs and risk are your responsibility.

Return after individual inspection

• The delivery was less than 14 days ago.
• The original packaging is present, possibly even damaged.
• The item and its accessories are complete, but used and/or show signs of wear.
• We still offer the product for sale.

Each case requires individual review by us. Returns are not guaranteed, and the refund amount will be determined on a case-by-case basis. A processing fee of at least 20% of the purchase price, or at least CHF 20, will be deducted. Return shipping costs and risk are your responsibility.