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After-sales support – professional help after purchase

After your purchase, we will of course continue to be available to assist you and are happy to answer any questions you may have about your product or order. Simple questions or brief clarifications are free of charge .

In many cases, however, customers need support that goes far beyond a simple inquiry – for example, during commissioning into an existing energy system or when troubleshooting.

Because no two systems are alike, this task requires time, expertise, and often a detailed analysis of your electrical environment. To ensure we can provide you with reliable, competent, and prompt assistance even in these challenging cases, we offer technical after-sales support under clearly defined terms.

Costs of technical after-sales support

  • CHF 160.– per hour
  • Billing in 15-minute increments
  • Consultation via email, telephone, WhatsApp or in-store

This way you only pay for the actual effort – fair, flexible and without hidden costs.

Why is technical support chargeable?

Many customers face complex technical questions that:

  • in-depth analysis of the existing installation is required
  • extensive troubleshooting included
  • necessitate settings, parameterizations or electrical tests
  • or result from not reading the instruction manuals completely

Such support cases often last between 30 and 90 minutes and require specialized expertise. Furthermore, in the rarest of cases are the products themselves the source of the problem during installation.

In order to offer you reliable, fast and high-quality support in these situations, this technical support is subject to a fee.

This is how the support process works

To enable us to help you as efficiently and effectively as possible, our after-sales support proceeds in four transparent steps:

1. Fill out the support form

You can use our support form to provide us with all relevant information about your case – including photos, error messages or a brief description of your installation.

The more accurate the information, the faster we can help you.

2. Initial inspection by our technical team

We will carefully review your case.

If it is a simple or quickly answerable question, you will receive a free response from us.

3. Transparent cost information in more complex cases

If your request requires a detailed analysis, troubleshooting or technical support, we will inform you in advance and completely transparently about the support costs.

You can then decide for yourself whether you want to use our paid support.

4. Designated Support & Next Steps

If you would like to use our support, we will send you a link where you can easily enter your payment details (credit card) .

We will then contact you with the next steps and all the information we need to process your request.

Important NOTE

Even with paid support, we cannot guarantee a complete solution to the problem – electrical systems are complex and every case is unique.

However, we guarantee that we will use our specialist knowledge, experience and expertise to the best of our knowledge and belief to help you as best as possible.

Should the root of the problem turn out to be a warranty claim for a product purchased from us, the support is of course free of charge for you.